The resident’s association is responsible for:

    • Day to day maintenance and repairs which include plumbing, electrical repairs, internal fixtures and fittings, doors and windows and repairs to empty flats.
    • Caretaking and cleaning – clearing litter, cleaning communal areas, controlling unauthorised parking and removal of bulk rubbish.
    • Taking action to deal with unauthorised occupants.
    • Ensuring tenants keep to their conditions of tenancy.
    • Ensuring leaseholders keep to their lease covenants.
    • Ensuring anti-social behaviour is dealt with fairly and promptly.
    • Responding to harassment.
    • Issue Tenancy Agreements on behalf of the council.
    • Ensuring the collection of rents.
    • Giving advice to tenants who are in rent arrears.

The Council is still the landlord and is still responsible for:

    • Setting the rents.
    • Maintaining the structure of the building.
    • Taking any necessary legal action against tenants or leaseholders for the breach of tenancy conditions and lease covenants.
    • Assess and pay Housing Benefit.
    • Arranging buildings insurance.
    • Major structural repairs to roofs, walls and underground services.
    • Major improvement works.
    • Lift repairs.
    • Heating repairs.
    • Maintenance of the grounds, tanks, communal lighting, playgrounds and communal aerials.

Tenants are responsible for:

    • Using property as only or principal home.
    • Ensuring premises are looked after.
    • Repair obligations, including decorations.
    • Repaying for tenant responsibility works
    • Return of keys at the end of tenancy
    • Unauthorised alterations
    • Neighbour nuisance
    • Ensuring rent is paid regularly