|Target date in working days
|Examples of repair type
|Within 2 hours of notification
|Emergency repairs that would cause danger to persons or damage to property such as major burst pipes or leaks.
|Within 24 hours
|Repairs that would cause serious inconvenience or damage to property such as no power or leaking pipes etc.
|Within 3 Days
|General repairs that require less urgent attention such as faulty lighting or internal entry phone.
|Within 7 Days
|Repairs to water supply installations, services to the elderly and disabled residents.
|Within 10 days
|Repairs to vacant properties.
|Within 20 Days
|Non urgent routine repairs.
|Within 60 Days
|These are low priority repairs or where parts need to be ordered such as communal railings, fencing and walls