Target date in working days | Examples of repair type |
Within 2 hours of notification | Emergency repairs that would cause danger to persons or damage to property such as major burst pipes or leaks. |
Within 24 hours | Repairs that would cause serious inconvenience or damage to property such as no power or leaking pipes etc. |
Within 3 Days | General repairs that require less urgent attention such as faulty lighting or internal entry phone. |
Within 7 Days | Repairs to water supply installations, services to the elderly and disabled residents. |
Within 10 days | Repairs to vacant properties. |
Within 20 Days | Non urgent routine repairs. |
Within 60 Days | These are low priority repairs or where parts need to be ordered such as communal railings, fencing and walls |