Target date in working days Examples of repair type
Within 2 hours of notification Emergency repairs that would cause danger to persons or damage to property such as major burst pipes or leaks.
Within 24 hours Repairs that would cause serious inconvenience or damage to property such as no power or leaking pipes etc.
Within 3 Days General repairs that require less urgent attention such as faulty lighting or internal entry phone.
Within 7 Days Repairs to water supply installations, services to the elderly and disabled residents.
Within 10 days Repairs to vacant properties.
Within 20 Days Non urgent routine repairs.
Within 60 Days These are low priority repairs or where parts need to be ordered such as communal railings, fencing and walls