There are a number of ways you can pay your rent.

Direct Debit

You can apply to pay by this method if your rent account payments are up to date and you have a current bank account from which you are able to make payments. The council offers two payment dates – 1st or 16th of the month. If you are in arrears with your rent/charges and you would like to apply, you will firstly need to make an agreement with the rent collection service, so that the direct debit amount is acceptable to both yourself and the council. Please call (020) 8871 8987 for further help and advice. A direct debit form can be found at the end of this booklet. Alternatively, call (020) 8871 8987 for further help with setting up a direct debit.

Swipe Card

You can apply for a swipe card that can be used at any Post Office or PayPoint outlet. The Post Office will accept either cash, debit cards or cheques (cheques must be made payable to Post Office Ltd). Please note only CASH transactions can be made at PayPoint outlets. Please keep receipts in case of any queries.

To request a swipe card, call (020) 8871 8987 and select option 3 A list of the current outlets is available at: Swipe card transactions are FREE of charges. Please note that a swipe card can ONLY be used for payments to your rent account. It cannot be used to pay your Council Tax or Leaseholder Service Charges.

Telephone Payments

You can pay over the telephone using your debit card. Our automated phone service is quick, easy to use and is available 24 hours a day, 7 days a week (please note this facility may not be available between 5pm and 5.30pm when the system is updated). The number to call is: 0845 835 0129 NB. This service is for payments only. You should not use this number if you have a query. Payments on the internet you can pay online using your debit card at online banking The council’s bank details given below can be used for making online payments. NatWest Bank plc, details are as follows: Account number: 69612544 Sort Code: 60 22 28

Please note that if you do not give the correct information as detailed above, the banking system may not be able to allocate your payment to your rent account. This may lead to your rent incorrectly showing as being in arrears. Please note that when making payments by telephone (0845 835 0129), via the councils’ website or online banking you must quote your account number beginning 250. This will ensure that your payment is correctly applied to your rent account. When paying by debit card you will need to have your card number ready, its expiry date and the security code from the strip on the reverse of the card. You will also need to know your rent account number and the amount you have to pay.